Server System Status and Updates

Latest Cloud Based Server Status – See further below for Multi-site server and domain management web hosting status

Our cloud based web hosting is a product we resell for Heart Internet. We are aware of the what would seem to be ongoing issues! If any customers on our cloud based system would like to switch to our “Multi-server” please let us know. I will create a new account for you. You would have to transfer your own website files and re-create any mailboxes etc. So sorry for any inconvenience caused.

Investigating – We are currently experiencing some network connectivity issues in our data centre.  Apologies for any inconvenience caused.
Nov 9, 10:14 GMT

Update – We are continuing to work on a fix for this issue.
Nov 5, 14:27 GMT
Update – We are continuing to work on a fix for this issue.
Nov 5, 13:47 GMT
Identified – Having identified a hardware issue as part of the root cause we now have an engineer making the required replacement, we will update you as soon as there is any significant change to report.
Nov 5, 12:44 GMT

Update – Work to resolve this issue is ongoing and fixes and changes to network routing are being rolled out currently, we will update this page again as soon as we have any more to report.

We’ll provide further updates as soon as possible.
Nov 5, 09:24 GMT

Investigating – We are currently experiencing some network connectivity issues in our data centre. Our most senior networks team is currently investigating this as a top priority, and we will update you here again as soon as possible. Apologies for any inconvenience caused.
Nov 5, 03:14 GMT

 

Multi Server Status

12th July 2017

We are moving a server that some may have an account hosted on to a new data centre, this is to bring it into the same building/network as all our other shared web-hosting servers which will help us with management and with future upgrades to our systems. Below are the details:

Server: Raptor (FTP5)
Date: 11/08/2017
Time: 22:00 BST
Duration: 4 hours
Impact: Web sites and E-mail offline.

Once the move is complete, the server IP address will change from ‘87.117.239.136’ to ‘83.223.106.26’.

Most users do not need to take any action as we will handle the change for you by updating the DNS records in our name servers to the new IP address. If you use third-party name servers that are not run by us or use a system like CloudFlare then you will need to update the DNS records with them to point to the new IP address.

We have scanned our account and it looks like some domains use third-party name servers:

You will need to update the DNS records that currently point to ‘87.117.239.136’ to the new IP address ‘83.223.106.26’ from 22:00 BST on 11/08/2017. The old IP address will continue to work until 14:00 BST on 28/08/2017 but we recommend changing the DNS records as soon as you can after 22:00 BST on 11/08/2017.
If you are unsure who controls any third-party name servers you use or you are unsure about which DNS records to change, please contact us for help to make the transfer as smooth as possible.

If you have any queries please let us know.

Domain Management Web Hosting

Date and Time: August 22nd, 2017, 10 PM – 12:30 AM PDT
Affected environment: Hosting environment
Duration: 2 – 2.5 hours

We are performing database maintenance within our hosting environment as part of our ongoing efforts to increase reliability and efficiency. The potential downtime will start at 10 PM PDT and should be limited to 2.5 hours in total. During this time your customers’ websites may be temporarily unavailable. We encourage you to communicate this maintenance notice to your customers. We apologize for the inconvenience, and we appreciate your patience.

 

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