Renewal Reminder Emails Bouncing

It has been brought to our attention that some customers are not receiving their renewal reminders. Due to the emails being bounced. Renewal reminders are sent by the registrar on our behalf and this is causing issues with email authentication. We will hopefully have a solution to resolve this issue. It is your responsibility to…

Webmail Upgrade – Multi-Server

We will be upgrading Webmail to a newer version, please see the upgrade details below: Date: 26/03/2024 Time: 23:00 GMT Duration: 10 minutes Webmail will be unavailable for 10 minutes while the upgrade takes place. Your settings and address book will still be available after the upgrade. The new Web-mail uses a new modern responsive…

Email server connection issues – Cloud System

We have contacted the host we resell for (Heart Internet) regarding a possible data breach. At this time we have only received the canned response: please refer to our status page: https://www.heartstatus.uk/incidents/5lx2llpldy9t So sorry about this – I hope it will be resolved as soon as possible. Investigating We are seeing reports of issues connecting…

PHP Default Version Change – Viper Server

We are changing the default PHP version on the Viper Multi-server from PHP 7.3 to PHP 7.4, please see the details of this upgrade below: Server: Viper Date: 17/10/2023 Time: 23:00 BST Duration: 5 minutes The current default PHP 7.3 version is now end-of-life and many software packages such as WordPress now require at least…

Planned Maintenance – Multi Server

Please see below the maintenance window for our shared hosting servers: NOTE. This was going to take place a few days later but has been brought forward. – Date and time: 08/09/2023 22:00 BST – 09/09/2023 03:00 BST Affected accounts: All accounts hosted on the Multi server shared hosting system. Control panel login at controlpanel.cc…