If you are experiencing errors sending emails, please use the following SMTP Outgoing server settings. POP3 Or IMAP: Username: your email Password: password for this email Outgoing Mail Server: mta.extendcp.co.uk Outgoing Mail Server Port: 587 Outgoing Mail Server SSL: STARTTLS Outgoing Authentication Type: Password *Make sure to update the password manually in all required fields…
What You Need to Do: If You Do Not Have an SPF Record Set Up If your domain does not yet have an SPF record, you will need to add the following record to your DNS settings: v=spf1 include:soverin.net include:secureserver.net exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all Follow these steps: Log in to your Domain Control Panel and navigate…
If you have your domains registered elsewhere or hold a domain resellers/account with our partner registrar ENOM For your domain and email to continue working, you must update your domains DNS nameservers from. ns.mainnameserver.com ns2.mainnameserver.com To new nameservers: ns1.heartinternet.uk ns2.heartinternet.uk Primary Nameserver IP: 79.170.40.2 (if required) Secondary Nameserver IP: 79.170.43.3 (if required)
We will be upgrading the MySQL version on the Cobra server from MySQL 5.7 to MySQL 8.0, please see the details of this upgrade below: Server: Cobra Date: 17/09/2024 Time: 23:00 BST Duration: 60 minutes Your MySQL databases may be unavailable for up to 60 minutes while the upgrade takes place so your websites may…
It has been brought to our attention that some customers are not receiving their renewal reminders. Due to the emails being bounced. Renewal reminders are sent by the registrar on our behalf and this is causing issues with email authentication. We will hopefully have a solution to resolve this issue. It is your responsibility to…
We will be upgrading Webmail to a newer version, please see the upgrade details below: Date: 26/03/2024 Time: 23:00 GMT Duration: 10 minutes Webmail will be unavailable for 10 minutes while the upgrade takes place. Your settings and address book will still be available after the upgrade. The new Web-mail uses a new modern responsive…
We are changing the default PHP version on the Raptor and Cobra servers from PHP 7.3 to PHP 7.4, please see the details of this upgrade below: Server: Raptor and Cobra Date: 24/01/2024 Time: 23:00 GMT Duration: 5 minutes The current default PHP 7.3 version is now end-of-life and many software packages such as WordPress now require at least…
We are changing the default PHP version on the Magma server from PHP 7.3 to PHP 7.4, please see the details of this upgrade below: Server: Magma Date: 10/01/2024 Time: 23:00 GMT Duration: 5 minutes The current default PHP 7.3 version is now end-of-life and many software packages such as WordPress now require at least…
We have contacted the host we resell for (Heart Internet) regarding a possible data breach. At this time we have only received the canned response: please refer to our status page: https://www.heartstatus.uk/incidents/5lx2llpldy9t So sorry about this – I hope it will be resolved as soon as possible. Investigating We are seeing reports of issues connecting…