Incoming Email Issues
Heart internet are having email issues, which will hopefully be resolved soon. https://www.heartstatus.uk/ Sorry about any inconvenience.
Important update regarding backup files cloud based hosting packages
This is an update we have received from the host we resell for – Heart Internet Cloud Based Servers. The same AUP also applies to hosting packages at controlpanel.cc As part of ongoing improvements to our hosting infrastructure, we’ll be carrying out a cleanup of backup files currently stored within hosting packages. Hosting space is…
Upcoming Domain Price Increase 1st July
The price of all domain registrations and renewals will increase by £1.50 p.a. From the 1st July 2026 There will be no change in pricing for our domain with web hosting registration/renewal.
MySQL 8.0 Upgrade on Fusion Multi-Server
We will be upgrading the MySQL version on the Fusion server from MySQL 5.7 to MySQL 8.0. Please see the details of this upgrade below: Server: Fusion Date: 21/10/2025 Time: 23:00 BST Duration: 60 minutes Your MySQL databases may be unavailable for up to 60 minutes while the upgrade takes place; your websites may show…
Cloud Based Servers Email Server Settings
If you are experiencing errors sending emails, please use the following server settings. If you use IMAP: User Name: the email address Password: the usual mailbox password Outgoing Mail Server: mta.extendcp.co.uk Outgoing Mail Server Port: 587 Outgoing Mail Server SSL: STARTTLS Outgoing Authentication Type: Password Incoming IMAP Server: imap.extendcp.co.uk Incoming IMAP Server Port: 993 Incoming…
Cloud Based Servers – Update Your SPF Records to Continue Sending Emails
What You Need to Do: If You Do Not Have an SPF Record Set Up If your domain does not yet have an SPF record, you will need to add the following record to your DNS settings: v=spf1 include:soverin.net include:secureserver.net exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all Follow these steps: Log in to your Domain Control Panel and navigate…
Cloud Based Server DNS Changes
If you have your domains registered elsewhere or hold a domain resellers/account with our partner registrar ENOM For your domain and email to continue working, you must update your domains DNS nameservers from. ns.mainnameserver.com ns2.mainnameserver.com To new nameservers: ns1.heartinternet.uk ns2.heartinternet.uk Primary Nameserver IP: 79.170.40.2 (if required) Secondary Nameserver IP: 79.170.43.3 (if required)
MySQL 8.0 upgrade on Cobra server
We will be upgrading the MySQL version on the Cobra server from MySQL 5.7 to MySQL 8.0, please see the details of this upgrade below: Server: Cobra Date: 17/09/2024 Time: 23:00 BST Duration: 60 minutes Your MySQL databases may be unavailable for up to 60 minutes while the upgrade takes place so your websites may…
Renewal Reminder Emails Bouncing
It has been brought to our attention that some customers are not receiving their renewal reminders. Due to the emails being bounced. Renewal reminders are sent by the registrar on our behalf and this is causing issues with email authentication. We will hopefully have a solution to resolve this issue. It is your responsibility to…